Privacy Policy

Last updated: June 2026

1. Who We Are

Hydrolabs Group Limited ("we", "us", "our") is a private company incorporated in Hong Kong. We operate this online store and are responsible for your personal data as controller.

Contact: RM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG | +852 4743 9766

2. Data We Collect

When you place an order or create an account, we collect: full name, email address, billing and shipping address, payment information (processed securely by our payment provider — we do not store card numbers), phone number, and purchase history. We may also collect browsing and device data via cookies.

3. How We Use Your Data

• To process, fulfil, and ship your orders
• To send order confirmations and shipping updates
• To provide customer support
• To comply with legal obligations (tax, customs, consumer law)
• To send marketing communications (only with your consent)
• To improve our website and services

4. Legal Basis for Processing

Depending on where you are located:

• UK & EU: We rely on contract performance, legal obligation, legitimate interest, and consent (for marketing).
• California (CCPA/CPRA): We do not sell your personal information. You have rights to know, delete, correct, and opt out.
• Canada (PIPEDA/Law 25): We collect only what is necessary and obtain consent where required.
• Australia (Privacy Act 1988): We comply with the Australian Privacy Principles (APPs).
• New Zealand (Privacy Act 2020): We comply with the NZ Privacy Principles.

5. International Transfers

Your data may be transferred to and processed in countries outside your own, including Hong Kong. We apply appropriate safeguards and contractual protections wherever your data is processed.

6. Sharing Your Data

We share data only with: shipping carriers (to deliver orders), payment processors (to handle payment), email/marketing platforms (with consent), and analytics providers. We do not sell your personal data to third parties.

7. Data Retention

Order and transaction data is retained for 7 years as required by applicable law. Marketing data is retained until you withdraw consent or request deletion.

8. Your Rights

You may have the right to: access your data, correct inaccuracies, request deletion, restrict processing, data portability, and opt out of marketing. To exercise any right, email us or write to the address above. UK/EU residents may also contact the ICO (ico.org.uk) or their local supervisory authority.

9. Cookies

We use essential cookies for store functionality, and optional analytics and advertising cookies subject to your consent. You can manage preferences via our cookie banner at any time.

10. Security

We use SSL/TLS encryption for all data in transit. Payment data is handled by PCI-DSS compliant providers. We regularly review our security practices.

11. Contact Us

Hydrolabs Group Limited | RM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG | +852 4743 9766