Shipping Policy

Last updated: June 2026

Free Worldwide Shipping on All Orders

We offer FREE shipping on every order with no minimum spend. Free shipping is applied automatically at checkout — no discount code required.

Countries We Ship To

We ship to: United States, Canada, United Kingdom, Australia, and New Zealand.

Processing Time

Orders are processed within 1–3 business days of payment confirmation (excluding weekends and public holidays).

Estimated Delivery Times (from dispatch)

Destination	Standard Delivery	Express Delivery
United States	7–14 business days	5–7 business days
Canada	7–14 business days	5–7 business days
United Kingdom	5–10 business days	3–5 business days
Australia	8–14 business days	5–8 business days
New Zealand	8–15 business days	6–9 business days

Delivery estimates run from dispatch and may vary during peak periods or due to carrier and customs delays beyond our control.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Customs and Import Duties

International shipments may be subject to customs inspection. Any import duties or taxes imposed by your country's customs authority are the recipient's responsibility unless otherwise stated.

Lost or Delayed Orders

If your order has not arrived within 21 business days of the estimated delivery date, please contact us at support@get-hydrolabs.com and we will investigate with the carrier.

Contact

Hydrolabs Group Limited | RM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG | +852 4743 9766 | support@get-hydrolabs.com