Refund policy

Refund & Returns Policy

Last updated: October 24, 2026

Our 90-Day Money-Back Guarantee

We stand behind our product. If you are not satisfied, you can return it within 90 days of the delivery date of your order and we will refund the full purchase price of that order. This applies to every order, first orders and subscription renewals alike, each counted from its own delivery date.

How to return an order

  1. Email hello@hydrolabs.info with your order number (or the name and email used at checkout). We reply within 1 business day with a short return form.
  2. Pack the product (opened boxes are accepted) and write "HydroLabs return - Order #[your order number]" on the outside of the package.
  3. Ship it within 14 days to:
    125 LOONG
    17411 East Gale Ave-125
    City Of Industry, CA 91748
    United States
    Use any carrier with tracking. Return shipping is at the customer's cost. Customers outside the United States use the same address; any customs fees are also at the customer's cost.
  4. Send us the tracking number. We refund the full amount to your original payment method as soon as the tracking shows the package delivered, usually within 1 business day. Your bank may take 5–10 business days to post the credit.

Prefer not to send anything back?

Ask us for a 50% refund instead and keep the product. No form and no return needed.

Damaged, defective or wrong items

If your order arrives damaged, defective (for example, tablets that do not dissolve or fizz) or is not what you ordered, contact us within 14 days of delivery with a photo of the package and a short video of the product, and we will send you a free replacement. Nothing to send back.

Orders that have not shipped

If you contact us before your order ships, we will cancel it and refund it in full.

Billing errors

If you were charged twice for the same order by mistake, or a subscription renewal was charged after we had already received your cancellation request, we will refund that charge in full once we have verified it. No return needed.

Lost packages

See our Shipping Policy.

Please talk to us before disputing a charge

If you do not recognize a charge or something went wrong, contact us first at hello@hydrolabs.info. We answer within 1 business day, which is faster than any bank dispute. Charges appear on your statement as HYDROLABS.

Fair use

We reserve the right to decline refunds where we find clear abuse (for example, repeated purchase-and-refund cycles across multiple orders or accounts).

Late or missing refunds

If 10 business days have passed since your refund confirmation and nothing has posted, check with your card issuer first, then contact us at hello@hydrolabs.info and we will trace it with our processor.